Business Message Exchanger
An extensive and usr firendly applicaiton which can be easily integrated with any of your present
CRM/ERP/Slaesforce. Enterprises have diverse messaging requirements which includes, intelligent pushing and pulling of information using sms. Excel can customize its offering by a combination of various products and services, catering specifically to the needs of the organization
Business Message Exchanger can be integrated with any existing client system to trigger an automated Push or Pull or both ways of information.
Example:
When ever an invoice is generated an automated sales Push message can be triggered to the customer
or when
ever a top management designate wants to Pull (fetch) an updated sales report from the system etc.
Usage
Sending out information such as sales MIS and HR information to the mobile employees.
Sending alerts and receiving queries from the customers for speedy customer service.
Sending critical information to employees so that they can take action immediately.
Enabling employees to pull relevant information.
Cross-selling new products and services to the existing set of customers.
Benefits
Reduction in overheads due to automation.
Increased transparency due to better information flow.
Agile processes due to timely information.
Increased customer satisfaction and better customer intimacy.